If your business mails out items to customers on a daily basis, you are most likely on top of the process. Your items are probably packaged very safely and usually make it to your customers on time and in great shape. But if your business does not typically mail things out and you receive a special order for something to be shipped, you might need some tips on how to properly package the items. Here are a few things to remember:
- Depending on the item you will be shipping, you may want to hire a professional to do the job. Companies like UPS, FedEx and DHL offer packaging at a cost that may be well worth it for your company.
- If you are confident that you can do it yourself without hiring an outside source, make sure you have all the proper packaging materials on hand. Use the right size box for the item. Do not cut corners or the recipient may end up with a damaged item.
- Check your business liability insurance to see what it covers. Does it cover items in transit? Will you have to pay a deductible? Do you know exactly how much your item is worth if you need to file a claim?
- Make sure you are clear with your customer about arrival time and what type of service you will be using. If you will be requiring a signature, be sure you work together with your customer to schedule a good time for delivery.
- Also, make sure your customer is satisfied. If the package does arrive damaged, be sure you can replace it or refund their money promptly.
Keeping your customers happy is a top priority. Mailing items so they get there safely is important. Taking a few extra steps to make sure everything arrives undamaged is a great way to keep smiles on everyone’s faces.